Refund policy

Due to the perishable nature of our products, we cannot accept returned merchandise unless a wrong item has been delivered in which case the item will have to be returned unopened and a replacement/ refund will be organized. The company will not issue a refund to anyone's credit card who refuses a delivery, or in any way attempts to return a shipment. Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order. 

Order Cancellations 

Order cancellations must be requested before the order is dispatched. You can check the status of your order by accessing My Orders > Track Order. 

Before Dispatch: 

To cancel your order, go to ‘Track Order’ page and request cancellation. If your order is not dispatched, it will be cancelled without any cancellation fee.  

After Dispatch: 

In case we receive a cancellation notice after the order is dispatched, the order cannot be cancelled. Customer may reject the order at the time of delivery, and a cancellation fee will be charged in proportion to the order value. You can check the cancellation fee on your order page. 

The customer agrees not to dispute the decision made by NuTaste and accept its decision regarding the cancellation. In case your order does not reach you within 10 days after confirmation, or if there is a manufacturing defect in the product ordered, you will be entitled for a full refund. 

 Refund: 

Refunds will be processed after receiving and inspecting the returned item. Only approved items will qualify for refund. Refund will be processed within 7-10 business days of approval. Refunds will be issued to the original payment method used at the time of purchase. If only part of an order is returned, a partial refund will be issued based on the value of the returned items. Shipping fees, and clearance items are non-refundable. 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or refund based on your preference.